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Customs and Duties

  • How do I fill in the customs form?
  • Why has the courier charged me a fee on top of duties?
  • My parcel is held at customs, or the courier is asking me for information
  • Can you lower the invoice value so I pay less tax?
  • Do you prepare the customs paperwork?
  • Can I get the UK VAT back on my shopping?
  • I'm buying for my business. Do I need anything extra?
  • How much duty will I pay?
  • Shipping to the USA: what do I need to know?
  • What happens if the recipient refuses to pay duties?
  • Who pays import duties and taxes?
  • Do I need to upload an invoice?
  • Can I mark my parcel as a gift to pay less duty?

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  • Parcels and Shipping
  • Customs and Duties
  • Account and Billing
  • BuyForMe
  • Prohibited and Restricted Items
  • Delivery Issues and Returns
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