An item is missing from my parcel. What do I do?

Please message us as soon as you can. Include the invoice or order confirmation for the missing item.

We'll then investigate at our end. We check the arrival records and photos for your parcels, along with our warehouse camera footage, and let you know what we find.

Tip: some retailers send orders in more than one parcel. Check your order confirmation to see whether the item was sent separately.