My parcel arrived damaged. What do I do?

We're sorry to hear that. Courier damage is rare, but it can happen.

Here's how to get it sorted.

Tell us within 7 days of delivery

Email claims@myukmailbox.com within 7 days of your parcel being delivered.

Please include your shipment number and clear photos of:

• the outside of the box, showing any damage
• the shipping label
• the packaging inside
• the damaged item

Keep everything

Please keep the box, the packaging and the item until your claim is settled.

The courier may ask to see them, and claims can be refused if the packaging has been thrown away.

What happens next

We'll make the claim with the courier for you, and keep you updated. Please note, claims can only be processed for tracked services.

About cover

Couriers include a small amount of standard cover in their terms. This is set by them, not us, and it varies by courier and parcel weight.

It's usually far less than your goods are worth. To cover the full value, add insurance at checkout. The price is set by your courier and added to your total.