The tracking says my parcel couldn't be delivered to your warehouse. What happens now?

Don't panic. This usually means the driver tried to deliver outside our opening hours.

Our Sheffield warehouse accepts deliveries Monday to Friday, 8:00am to 4:30pm UK time. We're closed at weekends and on UK bank holidays. If a courier arrives while we're closed, they'll keep your parcel and try again on the next working day.

If your tracking shows a failed delivery during our opening hours, message us with your tracking number and we'll look into it straight away.