My delivery needs a PIN or one time password. What do I do?

Some retailers or couriers, such as Amazon and DPD, send you a PIN or one time password that the driver needs before they can hand over your parcel. Because our team receives your parcel for you, we need that code.

As soon as you get it, email it to us with:

  • your suite number
  • your order number or tracking number

We’ll pass it to our warehouse team so they can give it to the driver. Please send it straight away, as drivers can arrive at any time during our opening hours. If we don’t have the code, the delivery may fail and the driver will try again another day.

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